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Replacing a core system is like rewiring the engine of a moving car—it’s complex, disruptive, and can easily go off the rails without the right foundation. And here’s the truth: these projects aren’t just about technology. They’re deeply rooted in people and processes.

One of the biggest reasons these projects fail—or struggle—is the lack of executive alignment from the start. When leadership isn’t aligned on priorities, outcomes, and roles, the project quickly becomes a tug-of-war between competing interests.

Here’s what we’ve seen make a difference:

1️⃣ Start with Clear Executive Buy-In: Define shared goals and decision-making frameworks at the leadership level. Without this clarity, even the best technical solutions can fall flat.

2️⃣ Treat It as a People-First Project: A new system impacts workflows, habits, and culture. Invest in change management early and involve teams in shaping the process.

3️⃣ Balance Process and Technology Alignment: While processes should drive technology decisions, there are times when new systems require adjustments to workflows. The key is ensuring processes and technology are aligned to support the business’s broader goals.

Core system changes are transformational—but only when approached holistically. Without alignment, you risk implementing a tool no one fully uses. With alignment, you unlock the real potential for lasting improvement.

What’s been your biggest challenge in getting alignment on large-scale projects like these?