About this episode

Technology alone doesn’t drive ERP success. Nate is joined by Angela Tekulve and Eric Duea to talk about how effective change management shapes outcomes across the organization, from culture and stakeholder buy-in to communication, training, and the support that has to continue long after go-live.

WHAT WE COVER

How ERP implementations reshape organizational culture and employee roles
ERP systems don’t just change software, they change workflows, processes, and the jobs people do every day. Angela and Eric talk through the psychological and emotional response employees often have to that kind of disruption, and the misconceptions leaders tend to bring into the project as a result.

Getting stakeholder buy-in and managing resistance
An ERP rollout can stall on resistance long before it stalls on technology. This section covers tactics for gaining buy-in from leadership down to frontline staff, how to identify where resistance is coming from, and a real example, drawn from a large-scale ERP engagement, of an organization that worked through that resistance successfully.

Real-world strategies for communication, training, and post-go-live support
Consistent, transparent communication is one of the most overlooked levers in ERP success, and messaging has to shift depending on the audience, whether that’s leadership, middle management, or frontline employees. Angela and Eric also cover what separates an effective training program from one that doesn’t stick, and why support can’t stop the moment the system goes live.

Case study insights on the value of strong change management
The conversation closes with real examples of what happens when change management is resourced properly, and what tends to go wrong when it isn’t.