Client Outcomes

At TGG, we bring deep expertise in driving transformational change in partnership with our clients. However, it is not just WHAT we do for our client partners but HOW we go about doing it.

Our values-centered approach to leadership has delivered outstanding client outcomes, built lasting client relationships, and earned industry awards and recognition at local and national levels.

Strategy

See below for highlighted Strategy Practice client outcomes.

Fortune 100 global footwear, apparel, and accessories company.

  • Strategic Planning
  • Organizational Design
  • Facilitation

Challenge

The Technology Support division for a global footwear, apparel, and accessories company was failing to meet the needs of their online customers. The company sought our advisory services to rebuild their organization.

After an initial assessment, we identified the need for consistent goals, improved organizational structure, and enhanced process.

Approach

  • Facilitated strategy sessions to define goals.
  • Facilitated leadership through organizational design.
  • Assisted with recruiting and onboarding for key roles.
  • Developed management plan to deliver strategic goals.
  • Advised implementation teams.
  • Provided ongoing advisory services to Executive Leadership.

Outcome

  • Grew technology organization from 150 to 1,500 employees.
  • Most profitable holiday season with least customer support issues.
  • Division won multiple corporate awards.

75-year-old non-profit organization with 10 locations.

  • Strategic Planning
  • Facilitation
  • Board Engagement

Challenge

A 75-year-old non-profit was embarking on a holistic long-term planning process and sought clarity of purpose and facilitation of their strategic plan.

The organization was embarking on a holistic long-term planning process and needed clarity of purpose and facilitation of their strategic plan.

Approach

  • Analyzed existing data and gathered new information from relevant stakeholders and community members.
  • Researched industry benchmarks.
  • Facilitated strategic planning with 20+ staff members and more than 25 board members.
  • Recommended strategy with four key pillars: People, Programs, Brand, Funding.

Outcome

  • Educated and aligned Board Members on key outcomes.
  • Focused staff on measurable outcomes tied to family needs.
  • Increased staff engagement across roles and departments.

Regional health insurance organization serving more than 500,000 members.

  • Strategic Advisory
  • Program Leadership
  • Governance Framework Development

Challenge

A regional health insurance organization in the Northeast sought to enhance its in-house Behavioral Health services after previous initiatives failed to meet expectations. The project quickly became a top strategic priority due to its potential for significant return on investment and impact on member experience.

The organization engaged The Gunter Group to define the project scope, align executive leadership, drive change management, and engage a stretched internal team. TGG also provided coaching and structure to ensure the initiative was prepared for successful execution and oversight by the enterprise PMO.

Approach

  • Conducted a comprehensive discovery process to capture and define critical workstreams, ensuring organizational clarity and alignment.
  • Partnered with executive leaders, including the COO, CFO, and VP of Behavioral Health, to develop a roadmap that met financial objectives and improved member outcomes.
  • Established clear governance and execution structures to promote accountability and long-term success.
  • Provided advisory support to new leaders on stakeholder engagement, risk management, and informed decision-making.

Outcome

  • Delivered a clear project and program execution roadmap for successful implementation.
  • Built a cohesive, high-performing cross-functional team to ensure effective collaboration.
  • Strengthened the enterprise PMO framework with tools and processes for sustainable project success.

Regional health insurance company serving 2.5 million members across four states.

  • Strategic Budgeting and Governance
  • Financial Planning and Analysis
  • Resource Optimization

Challenge

A regional health insurance company sought to implement a Zero-Based Budgeting (ZBB) program to better allocate and optimize resources across its Utilization Management, Case Management, and Network Engagement functions.

The organization had not previously undertaken an initiative of this scale and engaged The Gunter Group to help design and lead an 18-month program in partnership with Strategic Finance. The primary goal was to identify cost-saving opportunities while establishing a sustainable budgeting model for future planning cycles.

Approach

  • Partnered with the Finance function to design and develop the ZBB process.
  • Evaluated cost drivers across key business areas to ensure appropriate and efficient resource allocation.
  • Reported on spending trends and guided leadership decision-making to maintain financial discipline and alignment with organizational priorities.
  • Established enduring governance and reporting structures to sustain financial accountability beyond the initial implementation.

Outcome

  • Achieved measurable reduction in spending and increase in ROI.
  • Delivered a repeatable process to optimize and manage resource allocation.
  • Improved financial clarity and decision-making around cost drivers across the organization.

Execution

Click below to read about our impactful Execution Practice work with clients.

A national insurance provider with $4B in revenue and 3,400 employees.

  • Change Management & Training
  • IT Project Management
  • ERP Program Leadership
  • Business Analysis

Challenge

A national insurance provider with $4B in revenue and 3,400 employees had a 20-year- old legacy GL software that required replacement. The client needed implementation strategy, leadership with business and IT resources, and collaboration with a third-party Workday configuration team.

TGG was asked to lead all major implementation activities outside of the core system configuration for Workday Financials. This included: program management, business analysis and process design, change management and training strategy, and project management for technology integration.

Approach

  • Deployed the TGG team to critical positions in change management, strategy, process development, and IT project management.
  • Led program governance, roles and responsibilities, methodology, analysis, change management, and training strategy.
  • Managed multiple vendors to lead IT system integrations.
  • Spearheaded all requirements work, process mapping, UAT, and change management.

Outcome

  • Analyzed and updated more than 200 business processes, 300 business -specific tools, and 60 feeder system IT integrations.
  • Improved operational efficiency and automation in detailed financial reporting.
  • Enabled the elimination of ad hoc tools and reduced risk of legacy products.

The Gunter Group didn’t just come in to be a short-term bandaid but to help set us up for long-term success.

~ Project Sponsor

A software company that specializes in the research and development of new technologies in the areas of privacy, security, and safety.

  • System Implementation
  • Business Analysis
  • Project Management

Challenge

To remain competitive and take advantage of new technology, our client’s Customer Relationship Management (CRM) system needed to be replaced.

The new CRM’s main objective were to:

  • Replace previous infrequently used CRM with scalable, user friendly solution that adds value to users.
  • Integrate Salesforce with Agiloft Contract Management for increased data integrity and efficiencies.
  • Gain more business insights via management reporting and dashboards.
  • Start with basic functionality and add more over time.

Approach

  • Brought on in-house Salesforce Engagement Lead for end-to-end implementation who migrated data from Sugar CRM to Salesforce.
  • Setup and configured client Salesforce Sales Cloud instance & productivity tools like Chatter and Salesforce Inbox.
  • Setup and configured the integration between Salesforce and Agiloft contract management system.
  • Planned and facilitated user acceptance testing (UAT) and end user training.
  • Managed stakeholder engagement, communications, schedule, and budget.
  • Provided post go-live support.
  • Documented non-standard configurations and workflows needed to transition to client Administrator.

Outcome

  • Implemented a CRM that fosters relationship building and scalability to accomodate future growth.
  • The new CRM provide a user friendly and mobile accessible tool for all end users.
  • Reporting and dashboard features provided valuable insights into information and workflows critical to client’s succcess.

Public academic health center serving more than one million patients annually.

  • Strategic Planning and Advisory
  • Program and Project Leadership
  • Healthcare Operations Optimization

Challenge

A leading academic health center was expanding its oncology pharmacy services as part of the construction of a new cancer center. The 24-month project was complex, highly regulated, and required coordination across multiple departments to support new clinical capabilities and maintain uninterrupted patient care.

The organization needed support to clarify scope, align workstreams, and prepare for the significant organizational changes associated with the expansion. This included managing stakeholder expectations, addressing resource impacts, and ensuring operational readiness across the enterprise.

Approach

Partnered with pharmacy leadership to define eight major workstreams and establish charters for each.

Conducted stakeholder interviews and process assessments to align leadership around enterprise objectives and resource needs.

Developed a comprehensive program plan with clear milestones, dependencies, and resource allocation.

Provided hands-on project leadership throughout planning and execution to manage change and maintain alignment with strategic and operational goals.

Outcome

  • Delivered a complete 24-month project roadmap that brought the initiative back on schedule and within scope.
  • Strengthened trust and engagement among clinicians and administrators.
  • Established a repeatable project governance model now used for future hospital expansion efforts.
  • Supported successful launch of the new ambulatory oncology pharmacy services at the Knight Cancer Institute.

People

Explore some of our featured People Practice client outcomes below.

A national pet healthcare provider with over 1,000 pet hospitals, owned and operated by one of the country’s largest privately held companies.

  • Change Management
  • Communication and Training
  • Project Management

Challenge

One of the world’s largest privately owned companies was building a portfolio of brands through acquisitions. The client needed change management and internal communication support to posture the company to continue to grow and efficiently operate through the acquisitions.

This required an incredible amount of digital integration and modernization. Our team was tasked to provide change management and internal communication support to posture the company to continue to grow and efficiently operate through the acquisitions.

The project deeply impacted many roles, working behaviors, and processes. The program team needed expertise and support in building and implementing an organizational change management and internal communications plan to support a smooth rollout of the change.

Approach

  • Developed and implemented a comprehensive change management, communications, and training plan to support employees ahead of the upcoming changes.
  • Lead and organized partnerships within the project team and across each business to bridge functions gaps and focus stakeholder engagement.
  • Conducted a requirement gathering process and adjusted scope to better represent each business function and its deployment.

Outcome

  • First successful ERP implementation for company supporting 22k employees.
  • Delivered quantifiable metrics detailing high-levels of employee engagement in the project execution and results.
  • Implemented communications and project management resources for future utilization.

Thank you, TGG, for the great work on our Project! We received significant positive feedback about TGG’s work, collaboration and contributions. The Gunter Group was engaged in our business and a pleasure to work with.

~ Project Sponsor

Credit Union serving 87,000 members, with 250 employees, 12 branches. and $1B in assets.

  • Change Management
  • Employee Engagement
  • Project Leadership

Challenge

A credit union serving 87,000 members with 250 employees decided to implement a permanent transition to a hybrid work environment and tasked our team with facilitating the development of the hybrid model, and to navigate internal friction in order to garner employee support across departments and roles.

This regional credit union discovered that their organization operated productively and maintained member engagement while working remotely during the pandemic. They also learned that flexible work arrangements were key to employee engagement and retention.

The organization decided to create a long-term hybrid work environment and sell an administration building. Our team was tasked to facilitate the permanent transition to a hybrid work model.

In addition, inclusivity and empathy are foundational to this organization, but some roles were not able to participate in hybrid work. This internal friction demanded approach that did not just facilitate successful change, but successfully garnered employee buy-in.

Approach

  • Established a Steering Committee to create cohesive program vision and guiding principles.
  • Formed three working groups to achieve the key objectives of successfully launching a hybrid work environment.
  • Built a team of change champions, representative of all business units and employee categories, to gather feedback to inform the working group’s recommendations.
  • Facilitated working groups through a structured curriculum of work sessions in order to form and achieve consensus on recommendations to present to the Steering Committee.

Outcome

  • Working Group recommendations approved by Steering Committee.
  • Fully developed custom framework for success in a hybrid work environment.
  • Created a detailed implementation plan and handed off to the organization for execution.

Technology

Discover some of our transformational Technology Practice client outcomes below.

Regional automotive retail company with more than 500 stores and over 7,000 employees.

  • Business Intelligence
  • Data Analytics
  • Data Science

Challenge

A regional automotive retailer, with over 500 locations across 10 states, was experiencing a slowdown and flattening of their financial and customer growth for the first time in the company’s history. The organization sought to develop a digital strategy to attract new customers and improve company growth.

To do this they needed to better understand what products and services customers were purchasing and traits that related customers to buying patterns. The client desired to turn this complex data challenge into an opportunity to better understand customer behavior.

Approach

  • Created a unified data repository to securely create an aggregate view of data derived from the client’s data and purchased data from external sources.
  • Designed complex algorithms needed for customer segmentation, cohort development, churn prediction and market share analysis.

Outcome

  • Developed predictive analytics to inform decision making processes.
  • Created the ability to develop targeted marketing campaigns based on the consumer journey.
  • Improved, data-driven understanding of customers.

Quick Serve restaurant franchise with over 1,250 locations across the United States, Canada, and United Arab Emirates.

  • Data Science & Predictive Analytics
  • Data Architecture & Accessibility
  • Business Analysis

Challenge

An international quick serve restaurant franchise needed a data architecture plan and data flow that allowed the Business Intelligence team to utilize their raw data for consumer insights.

Previously, the team had relied on pre-rolled up analyses from a proprietary platform, without the ability to dive into things such as product mix and customer segmentations. The client asked for an approach that provided near term value but could also scale over time.

Approach

  • Conducted a rapid discovery phase to identify the clients need and crafted an optimized and strategic plan suited to their organization.
  • Built out of Data Flow mapping.
  • Built out of upstream tables and creation of ETL processes.
  • Trained onsite BI team to maintain and improve analytics and reporting.

Outcome

  • Improved ability to drill down into deeper detail to gather information on their product sales compositions, customer behaviour, employee tracking, and store/manager level metrics.
  • Created a data structure and model that allows client to make immediate action on detailed reporting while preparing the company to scale and be prepared to employ predictive modeling and machine learning.
  • Iterated on the insights with the client team to improve decision making. Provided client with insight into their product sales mix, which previously was only accessible through POS vendor data.

Regional automotive retail company with more than 500 stores and over 7,000 employees.

  • Strategic Tech Implementation
  • Capability Building
  • Data Science
  • Staff Training

Challenge

A retail company with more than 500 locations, wanted to stand up an internal data team to implement data science and machine learning in order to identify, implement, and improve safety, employee satisfaction, customer satisfaction, and profit margin.

The client asked us to work with multiple teams within manufacturing, HR, marketing, and technology innovation to build out the desired capability.

Approach

  • Provided high-level strategic insights for new initiatives and built out proof on concepts and business cases for improvement of current methodologies and recommendations for innovative methodologies.
  • Built out machine learning algorithms, and redefined company wide KPIS.
  • Developed and executed training of onsite data science staff.

Outcome

  • Trained Data Science team to take on company wide initiatives, build proof concepts, and business cases to assist executives in making key strategic decisions.
  • Furthered company goals related to safety, HR, customer satisfaction, and profit margins through data science.
  • Improved data science and statistical literacy within the organization and trained data science and business analytics staff in machine learning and experimental design.

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