INDUSTRY SPOTLIGHT – INSURANCE (Part 2)
We pride ourselves on supporting clients across a wide range of industries. Recently one of our Senior Consultants completed an engagement with a large national insurance provider supporting a data integration and data vendor implementation initiative. Below is the second part of our industry spotlight, highlighting the type of impact we make in the insurance industry — featuring the work of TGG’s Frank Gleason.
Can you give us an overview of the situation and scope of client engagement?
Frank: Our client was trying to implement a data integration and connection project, and independently started the project early last year. However they weren’t making the progress they hoped or needed, and the initiative was stalling and losing momentum. The client brought us in, stating a strategic deadline for the project. The initiative, which involved both an internal team and an external vendor, was closely tied to business objectives, so there was a high need for clarity, planning, and a detailed timeline.
How did you approach the work effort needed to support the organization’s goals for the project?
Frank: The first thing I did was facilitate conversations with the business to identify and prioritize the actual requirements for the project and work effort. It was critical to develop clarity and responsibilities for the internal team, and drive alignment with the external vendor’s role and work effort. In order to reset and restart the initiative, and meet the organizational deadline, we had to build a focused, realistic, and accountable plan to get the project done.
After gaining foundational knowledge about the current status of the project, it was clear to me that each stakeholder would benefit from seeing and understanding how they were important to the overall work effort and business goals. To support this I went through each requirement of the data integration with the client team and prioritized the requirements based on the best value opportunity for the organization’s strategy and timeline. From there I created a detailed project roadmap that involved the internal IT team and the external vendor team. This additional step was critical to the project because it aligned and connected the two groups that were vital to the integration’s success.
What was the outcome? How is it helping the organization now? In the future?
Frank: The client wanted to reduce the amount of time needed to onboard new customer groups’ data sets in order to accurately and efficiently begin the billing process. Previously the process was done manually, which resulted in delays. The project reduced manual steps and created a streamlined process. Additionally, the initiative resulted in cleaner reports for the client throughout the process. These reports also built value for future-state planning analysis. In the future this work will help the client scale faster as the organization grows and builds out new partnerships and onboards a greater number of customer data sets.
What did you enjoy about the work?
Frank: I really enjoyed the people I was able to work closely with from the client organization and the external vendor. It was great to have the opportunity to work with both the IT team and the business team with such frequency and help move the teams and organization towards their goal. It was rewarding and motivating to serve as a bridge, if you will, and not only focus on a single part of the organization.
Were there any personal takeaways or highlights?
Frank: It was a great group of people and we worked hard to keep engagement high with the different stakeholders in a positive and collegial style. We maintained a great balance of a fun and timeline focused project which made the process even more rewarding.
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Our team at The Gunter Group has significant and strategic experience supporting insurance industry clients as they navigate transformational change. If your organization is interested in driving meaningful change in the insurance industry and beyond, we’re ready to help.