OUR NON-NEGOTIABLES: INTEGRITY
At The Gunter Group, the leadership traits and characteristics that define us are our Non-Negotiables: Collaborative, Integrity, Intellectual Curiosity, Thrives in Ambiguity, Emotional Intelligence, and Grounded Confidence. These traits and characteristics guide us every day in our interactions with clients, each other, and our community.
Thinking of INTEGRITY as something that is non-negotiable requires that you define it as so much more than simply the absence of questionable behavior. At The Gunter Group, integrity is actively demonstrated in everything we do and is baked into the fabric of our culture, business, and day-to-day work.
Sometimes making choices based on integrity can be difficult or unpopular, but it’s critical in our work that we be willing to say what needs to be said.
Before joining The Gunter Group, I spent six years in the seminary, a career that offered no shortage of time spent discussing the meaning of integrity. My pastoral experience taught me how hard it can be to translate ethical theories into action—especially in the business world. When I first heard someone at The Gunter Group talking about integrity as a non-negotiable, I was skeptical. However, I quickly saw tangible evidence that not only convinced me of their commitment, but actually deepened my understanding of what true integrity looks like.
As an employee, I expect my employer to treat me with dignity and respect. In this way, The Gunter Group exemplifies this kind of integrity on a daily basis. The transparency and candor of our leadership team, the fact that they seek and incorporate feedback, and honor the diversity of experience, perspectives, and needs of employees sets the tone for the entire company. I’ve seen our Partners make long-term investments in their people, even at the expense of short-term gains. Rather than seeking growth and profit for their own sake, they see building a successful business as a means to provide opportunities for their employees and constantly seek improvement in everything from our 401k and health benefits to family-friendly policies and events.
In our work with clients, we practice integrity by focusing on results, first and foremost, and being truly worthy of trust as opposed to gaining it as a means to an end.
Each consultant contributes to The Gunter Group’s commitment to integrity. Sometimes making choices based on integrity can be difficult or unpopular, but it’s critical in our work that we be willing to say what needs to be said. No matter which client we are currently working with, integrity requires an honest assessment of our abilities, asking for help when needed, and following through on commitments. Additionally, integrity means celebrating a culture of inclusion and collaboration, always taking responsibility for ourselves and our work, and sharing credit where credit is due.
In our work with clients, we practice integrity by focusing on results, first and foremost, and being truly worthy of trust as opposed to gaining it as a means to an end. When speaking about our clients and peers’ challenges and business problems, we do so with empathy and respect. We look for opportunities to exceed expectations and favor building an organization’s capacity over increasing their dependence on us.
“Have the courage to say no.”
~W. Clement Stone
Finally, The Gunter Group embodies integrity by being willing to say “no.” On many occasions, I’ve seen The Gunter Group turn down work that didn’t align with our values. When the best solution for a client is one that doesn’t involve us, we recommend it anyway, even if it means less business for us in the short-term.
When every decision is made through the lens of integrity, what many organizations think of as “nice to have” becomes fundamental.
REFLECTIONS ON CHANGE MANAGEMENT IN UNCERTAIN TIMES: PART TWO
Part 2 (of 3): How are we adapting
We hope you are enjoying our series around ‘Reflections on Change Management in Uncertain Times’. Thank you to ACMP Pacific Northwest for the opportunity to facilitate this important conversation.
During our Part 1 discussion in April, we talked about how things have been disrupted and you can view a reply of that conversation here.
In Part 2, this month, we discussed how we are adapting and some key learnings out of our conversation were:
– We’re moving beyond the “how are you” platitudes
– Video call fatigue is real and we are navigating that together
– Communicating more than you think you need to is probably the right amount
– We are seeing more agile thinking from leaders
– It’s not a given that we will learn from this—we need to keep talking about it
A replay of our May discussion is now available and we encourage you to listen in on this collaborative information sharing!
Be sure to join us for the last conversation of the series (Part 3, June 12th @ 9AM PDT) when we’ll discuss what we are carrying forward. Watch Now
Hosted by:
Stephen Bacon
Senior Consultant
The Gunter Group
LEADING THROUGH CRISIS, OUR VETERANS’ PERSPECTIVE
At The Gunter Group, we are fortunate to have several military veterans on our team who have deep experience leading in times of crisis. They sat down with one of our consultants, Laura Emily, for a conversation about how they are leaning on their backgrounds in the service to navigate our current environment.
We invite you to join us for this rich discussion on the parallels between leading in a warzone or humanitarian environment and leading in a business environment impacted by the coronavirus. Read on below to learn more about each speaker and the leadership topics they cover in the video.
Oregon Market Lead and Principal Consultant
Served 5 years as a Captain in the Air Force
Listen to Matt speak about “Balancing Compassion With Accomplishing a Mission
Matt’s passion and leadership purpose is all about helping teams reach their highest potential. He loves building and leading high-performing teams and seeing what can be accomplished when strong values, sound strategy, and a relentless commitment to execution collide. He is a trusted advisor that thrives on building lasting partnerships and driving high-quality solutions for clients. As a results-driven leader with more than 14 years of leadership, strategy, project management, and process improvement experience in a wide variety of complex environments, Matt brings a deep knowledge of implementing enterprise-wide transformations across people, process, and technology domains. He has built and led multifunctional teams to deliver successful solutions in a number of industries to include: retail, education, financial services, healthcare, and government. Matt graduated from the United States Air Force Academy with a B.S. in business management in 2006 and has certifications in program management, LEAN, and contract management. He has spent the majority of his academic, military, and consulting career studying and employing character-based leadership principles in challenging and ambiguous environments. Outside of being a loving husband and father, Matt enjoys the intersection of all things hockey, heavy metal, fitness, and beer.
Northern Nevada Market Lead and Principal Consultant
Served 4 years as a Lieutenant in the Navy
Listen to Tony speak about “Resiliency During Crisis”
Tony builds teams to support strategic change initiatives and helps leaders plan for highly impactful change. Thriving in the face of complex problems, he brings clarity to ambiguous situations and organizational questions. Leaders quickly come to trust Tony as a partner in making their tough decisions. A former Surface Warfare Officer in the U.S. Navy, Tony’s leadership and management philosophy is tempered by a career of bringing calm and planning to high-impact, high-stress scenarios. His track record of success in defining and overcoming challenges in demanding environments has led to consistent portrayals of him as an outstanding manager and a leader among his peers. His skill set is under-girded by his formal education in the Humanities, holding a Bachelors Honors degree in both philosophy and theology from the University of Notre Dame. In addition to an aggressive reading habit, Tony is deeply interested in everything that the Sierra Nevada mountains have to offer. Sun, snow, backpacking, and skiing all keep him, his wife, and kids busy in their free time.
Senior Consultant
Served 6 years as a Captain in the Air Force
Listen to Noah speak about “Maintaining Confidence, Connection, and Healthy Habits”
Noah has a clear record of success in driving strategic initiatives across a broad spectrum of industries and business functions. Curious by nature, Noah is able to quickly develop a deep understanding of business problems, develop structured plans, and manage teams to deliver positive results. Noah’s professional experience includes work in government, IT, finance, insurance, manufacturing, construction, health care, education, and international business. He holds a M.B.A from the University of Colorado and a B.S. in meteorology from the U.S. Air Force Academy. Outside of work, Noah spends more time than he should cycling around Oregon.
Account Lead and Senior Consultant
Served 7 years active duty and 3 years in the reserves as a Major in the Marine Corps
Listen to Joe speak about “Maintaining Momentum”
Joseph thrives in digital product and marketing management because of his affinity for analytics and the relative immediacy of data-driven change. Whether managing a host of agencies, internal teams or directly implementing strategies and tactics, he has a wealth of experience bringing products and projects to market. Joseph has more than 15 years experience leading teams, serving in product management, marketing, commercial operations and other roles in the consumer, pharma, life science and technology industries. Whether leading startups to profitable operations or managing multi-million dollar omni-channel marketing budgets, Joseph has demonstrated a path to success, regardless of scale. He earned an M.B.A in marketing from the University of Virginia’s Darden School of Business. Outside of work, Joe is manifesting patience and unconditional love with his two teenage children. On weekends, look for Joseph in the backcountry of the Cascades, cooking for a cycling camp or racing cyclocross.
Account Lead and Senior Consultant
Served 5.5 years as a Captain in the Army
Listen to Jim speak about “Building Your Team”
Jim’s collaborative, servant leader approach has earned him the reputation of being a problem solver who consistently gets things done. He has the unique ability to marry tactical actions with strategic outcomes. Jim’s experience spans across multiple industries including military, high tech manufacturing, eCommerce and health care sectors. His areas of expertise are program management, software and new product development, process improvement, and communications strategy. Jim holds an M.B.A. from the University of Portland, an M.A. in human relations from the University of Oklahoma, and a B.A. in political science from Youngstown State University. He is also a Scrum Master and Scaled Agile (SAFe) 4.0 certified.
5 TRAITS TO LOOK FOR WHEN RESOURCING CRITICAL, QUICK TURN PROJECTS
Hiring the right people takes time, the right questions, and a healthy dose of curiosity. What are the most important traits to move critical work forward? How about if you don’t have the luxury of time? And what if the need is short term in nature?
If this sounds familiar, then you may have a critical, quick turn project.
Recently, The Gunter Group worked with a regional healthcare insurance company on the roles necessary to help the company contend with business impacts of the coronavirus.
While the origin of our current collective disruption is uncommon (a pandemic), the business need for resourcing quick turn projects is familiar.
Whether you’re faced with a crisis now, or looking to be prepared for the future, check out these 5 traits that keep organizations moving forward in critical, quick turn projects.
1. Work Horizontally & Vertically. Disruption knows no boundaries. Leaders who can bridge communication gaps both horizontally and vertically within an organization will break down barriers and drive focus. Consider a generalist who can bring a holistic perspective.
2. Ramp Up Quickly: Uncertainty creates a vortex of need. Seek people who love learning. People accustomed to diving into new disciplines are skilled at the process of learning and can move from beginner to expert (or close to it!) at a rapid pace.
3. Navigate Ambiguity. Projects that surface quickly are usually highly ambiguous. Seek people who are energized by the unknown. They have confidence from years of working in uncharted territory to know that they are capable of figuring things out.
4. Embrace Your Culture: Your culture is the key to “how things get done around here” and when time is limited, it is important to have someone who can adapt quickly. Whether considering internal or external support, ensure they have chameleon-like qualities to reflect your company and departmental norms.
5. Tailored Solutions. Solutions need to make sense for your company and situation. Prioritize tailored approaches over cookie cutter solutions.
To illustrate, let’s return to the regional healthcare insurance company’s situation.
As a result of COVID-19, a high volume of government mandates had major impacts throughout the organization. To respond, a centralized task force was organized to assess impact, disseminate information, and ensure timely resolution. For efficiency, the task force formed a hub and spoke model assigning each business area a single point of contact to interface with the task force.
Due to urgency, short-term nature of work, and lack of internal resources, priority was given to onboarding a consultant who could roll up her sleeves and be successful in an ambiguous, urgent, and ever-changing environment as an interface between their task force and critical business functions.
Critical, quick turn projects are a constant as organizations frequently experience disruption whether by instigating or reacting to circumstances. A strong project leader with these 5 traits will help teams navigate uncertainty while achieving desired outcomes. Check out these client outcomes to see how we successfully partner with our clients to help them navigate challenges and drive toward solutions.
A LETTER FROM OUR FOUNDING PARTNER
I founded The Gunter Group in 2011. Like many people that start companies, one of my primary motivators was to create an organization that could reflect my own values and interests. Integrity, trust, service to clients, authenticity, transparency, leadership…all of those were (and are) important to me.
Many people that joined TGG early on are still with the company almost nine years later, and have been joined by many more talented, energetic, and awesome people. On my team, not only do I know the TGGers, I know their spouses, partners and significant others, kids (many since they were born), and a bunch of pets. That’s the way I always wanted it, and I have always felt a strong sense of responsibility for my team.
We have built an incredible group, we have the privilege of serving a wonderful group of client organizations, and we are deeply committed to supporting the communities in which we work. We have built TGG into a sustainable company with a solid foundation and we had a great start to 2020.
And then, COVID-19 happened. The universe saw things differently.
As I write this, we are completing our seventh full week of stay-at-home orders and 100% remote working. Now that some of the initial adjustment shock has worn off, I have spent some time reflecting on our purpose as an organization, the actions we have taken, and some of what may lie ahead.
First, what brings us TGGers together is a shared purpose: we exist to help our team, clients, and communities thrive. The mechanism that gives us the means to achieve our purpose is our company, and we need to survive current circumstances and come out the other side intact for us to continue to be of service. We have taken several steps to ensure the continuity of our business. We applied for the SBA Paycheck Protection Plan loan, and ensured our line of credit was up to date. We signed up for regular communications and updates with government officials in our markets. We formed a COVID-19 focused subgroup within our leadership team, are constantly sharing and discussing information we see, and forming our action plan for going forward. 20% of TGG team members are veterans, and we are leaning on their experience leading in times of crisis (we will share those experiences in an upcoming video).
Second, we have focused on the health and well-being of our team. Transparency is important to us and we have been radically transparent with our team about what we are doing. We have increased communication significantly, and have weekly all-company video calls in addition to written updates. Our leaders have stepped up the frequency of 1:1 meetings with the people on their teams. We have virtual happy hours to keep everyone across the company connected.
Third, we have doubled down on client service. It goes without saying that our clients are our lifeblood and serving them well is what we do best. Some of our client companies are struggling, and it has been painful to experience that with them—they are our colleagues and friends. We have gotten creative wherever we could to ensure continuity of work, working alongside our client teams. We have shared our own experiences in dealing with things like working remotely and in being adaptable wherever helpful. One of our senior consultants recently joined a client team to manage workstreams in their centralized task force setup to manage COVID-19 response efforts.
Fourth, we are considering what comes next. We are thinking deeply about our services, how they are delivered, and what will be most impactful in the future. We are sharing best practices for working in a more digitized world with our clients and networks. We are deepening several of our partnerships with other firms. We are continuing to recruit and look for exceptional talent to join our company when the time is right. In short, we are trying to straddle the line between being realistic about the uncertainty of our current circumstances, but yet remaining optimistic and hopeful about working our way through it.
There is tremendous uncertainty regarding what happens in the next few months, and beyond. I do not believe we will quickly get back to what used to be normal as soon as we start to reopen. I think there will be a slow transition back to something that seems more normal than the circumstances in which we currently find ourselves, but there will be lasting impacts on how we get work done. I think there will be a lot more remote working, video calls, and less travel. There will be more distributed teams. Leaders need to be ready to help people make the transition and be compassionate in their support. For those of us with kids, there will continue to be disruption in childcare and education, and that will reverberate into the workplace. Flexible arrangements will not only be a benefit, they will be necessary.
But there are silver linings in what we have learned. As contrary to inclination as it sounds, our team is communicating with each other better than ever, and in a deeper, more productive way. We are strengthening our most important relationships in our networks outside the company with our clients, partners, and communities because we are working together more closely than ever. And we are not the only ones: we recently conducted a survey and facilitated a webinar on change management in uncertain times in which 70% of respondents said many of their relationships have been strengthened in the last six weeks. I have found it has been helpful just having people in your network to talk to and understand shared experiences.
As we navigate our way through the circumstances caused by COVID-19, we remain focused on our shared purpose as an organization: to work so that our team, our clients, and our communities thrive. Our core values at TGG—honesty, integrity, radical transparency, ability to thrive in ambiguity, taking care of each other—are the pillars on which we lean to navigate through uncertainty. The pillars are more important now than ever. No one has all the answers right now, but whether you are facing a critical moment today or not, we would love to talk to you about our experiences and how our team might help. We remain ready to serve.
Mike is passionate about client service and leading people. He enjoys watching people grow, develop, and discover their true path. Mike is a visionary and forward thinker with extensive multinational experience and a proven track record of serving clients. With more than 25 years of business leadership and consulting in a wide variety of challenging and ambiguous environments, Mike got his start in the industry at Deloitte Consulting and has since held executive leadership positions in consulting, supply chain services, and public education organizations.
TGG HOSTS ACMP’S MAY COFFEE CHAT
We invite you to join us on May 8th for ACMP Pacific Northwest’s monthly Coffee Chat as we continue our three-part series around ‘Reflections on Change Management in Uncertain Times’.
In April, we discussed what has been disrupted due to COVID-19. In May, we will dive into how we are adapting to these changes. In June, we’ll look ahead to what we will carry forward.
In case you missed April’s Coffee Chat, here is a replay.
This month, we look forward to discussing questions like:
– How are you focusing on the long-term, despite the uncertainty?
– What techniques do you have for effective communication?
– How are you using this time to strengthen your relationships?
– How do you stay connected to work when you’re home?
We encourage you to consider these topics ahead of time as this will be an interactive discussion. Attendees from April’s session really enjoyed the candid conversation.
Register now for both Part 2 & 3 of this series!
May 8, 2020 @ 9–10 AM PDT | Register Now
Part 2: How we are adapting
June 12, 2020 @ 9–10 AM PDT | Register Now
Part 3: What we will carry forward
REFLECTIONS ON CHANGE MANAGEMENT IN UNCERTAIN TIMES
Part 1 (of 3): What’s been disrupted?
Recent events have disrupted the way we’re all working. Change Managers in particular are used to adapting to new situations. Now everyone is taking part – in real time – in the biggest workplace change in decades.
The Gunter Group hosted ACMP Pacific Northwest’s April Coffee Chat and discussed topics with the change management community such as: What’s been disrupted in your way of working?
– What’s been disrupted in your way of working?
– What leadership challenges are you facing in this new reality?
– What does relationship building look like now?
View a replay of the discussion or download the slide deck below
Be sure to check out the remaining 2 discussions in our three-part series.
May 8, 2020 @ 9–10 AM PDT | Watch Now
Part 2: How we are adapting
June 12, 2020 @ 9–10 AM PDT | Watch Now
Part 3: What we will carry forward
Hosted by:
Stephen Bacon
Senior Consultant
The Gunter Group
TGG HOSTS ACMP’S APRIL COFFEE CHAT
We are excited to be hosting ACMP Pacific Northwest’s April Coffee Chat for an online discussion around ‘Reflections on Change Management in Uncertain Times.’
It’s no surprise that recent events have disrupted the way we’re all working. Change Managers in particular are used to adapting to new situations. Now we’re all taking part – in real time – in the biggest workplace change in decades.
We invite you to take part in this conversation and share with us your experiences of working through this time of change. Your feedback will directly inform our conversation this month around the changing nature of our work lives and what’s been disrupted.
Join us in May to continue discussing how we are adapting and in June to discuss what we will carry forward into the world that emerges.
EVENT DETAILS:
Reflections on Change Management in Uncertain Times
April 10, 2020
9:00AM-10:00AM PDT
CLICK HERE TO REGISTER
COVID-19: OUR COMMITMENT IN DIFFICULT TIMES
As a global community, we have entered unprecedented and challenging times with major social, governmental, and economic disruptions stemming from COVID-19. Significant concerns around our health and the health of our loved ones and friends, economic dislocation and uncertainty, and the future are on all of our minds. What is certain, however, is that we are all facing this crisis together, and the immediate impacts are real and rapidly evolving.
Our consultants take pride in living out a culture centered around our non-negotiables. Like many of you, over the past few days we have had challenging conversations about how to process the unfolding events and the resulting impacts that each of us is experiencing. We have reacted quickly to adjust the way we work together, making the space for our team to have open and honest conversations about the challenges we all are facing.
How can we balance compassion and commitment to containment efforts with the responsibilities we have to support our families, our coworkers, and our broader communities?
The scope and impacts of COVID-19 are unknown at this point, but the uncomfortable reality is that it is already impacting our communities significantly. Our team has been discussing how we can continue to carry out our lives in the midst of the circumstances in which we find ourselves. We have been asking ourselves how we can balance compassion and commitment to containment efforts with the responsibilities we have to support our families, our coworkers, and our broader communities. These are difficult topics with which we are all wrestling to understand and navigate as the days unfold.
The Gunter Group exists to help realize the potential of our clients, our consultants, and our communities. We are doing our best to support our team and we are working with our clients and the broader business community to support them as well. We are all experiencing real and immediate business challenges in the face of the COVID-19 outbreak. Our commitment to deep partnership and delivering real business value has never been more important than in this time of crisis and we are getting creative in order to support our clients when and where they need us most.
The realities of COVID-19 are unique, but there are core principles for dealing with crisis that we have learned transcend the specifics of this event: remember your core values, focus on the mission, dramatically increase communications, and give your team the support they need to continue moving forward.
We are both Veterans, and have experience leading teams in difficult times and situations. Our unique team also brings years of experience in crisis operations to our clients, whether it is responding to unexpected, external shocks or leading military service members in war zones. Our experience leading in times of crisis drives how we respond to COVID-19, and how we focus our firm’s response. We keep core values, or non-negotiables in our case, at the heart of everything we do. The realities of COVID-19 are unique, but there are core principles for dealing with crisis that we have learned transcend the specifics of this event: remember your core values, focus on the mission, dramatically increase communications, and give your team the support they need to continue moving forward. Most of all, we know that now more than ever, caring for the personal and professional intersections of your workforce and community matters.
We will continue to share practices we have put in place for our own team, but we are also actively living out our commitment to our clients:
Crisis Management–leading, coordinating, or supporting unexpected challenges that have arisen as a result of COVID-19.
Business Continuity–partnering with clients to plan and execute business continuity efforts across a range of business models and industries.
Strategic Momentum–helping clients continue to move their long-term, strategic initiatives forward as they navigate timeline and resource challenges.
Human Resource Constraints–providing interim leadership and staff support for a number of clients in the face of uncertainty.
As this pandemic continues to develop, it will require adaptability to address evolving challenges. However, we know that we will get through this challenge together by focusing on our non-negotiables, remaining committed to our people, clients and communities, and being creative in the face of uncertainty.
We wish everyone in our communities the best as we all continue to navigate through the COVID-19 outbreak.
Tony Schweiss, Principal and Reno Market Leader. Tony builds teams to support strategic change initiatives and helps leaders plan for highly impactful change. Thriving in the face of complex problems, he brings clarity to ambiguous situations and organizational questions. Leaders quickly come to trust Tony as a partner in making their tough decisions.
Matt Bader, Principal and Portland Market Leader. Matt’s passion and leadership purpose is all about helping teams reach their highest potential. He loves building and leading high-performing teams and seeing what can be accomplished when strong values, sound strategy, and a relentless commitment to execution collide. He is a trusted advisor who thrives on building lasting partnerships and driving high-quality solutions for clients.